General FAQ
Do you take insurance?
Yes, (with limitations) for lactation care appointments. We are part of The Lactation Network, which provides free lactation care for many insurance policies including BCBS, Aetna Anthem, and United plans, as well as through Veterans Affairs, among others. Please click here to check if your insurance plan (or your baby's) qualifies for you for free care through The Lactation Network before your appointment.
​
For other insurance types, we operate on a pay for service basis, meaning you pay for the service at the time we meet and we can provide you with a superbill to submit to your insurance company for potential reimbursement afterwards. As of 01/01/2025 we are no longer submitting insurance claims on behalf of patients.
What should I bring to my appointment?
We recommend bringing a hungry baby and any accessories that you are currently using to nurse - or, that you have questions about (such as nipple shields, flanges, bottles, pumps, etc).
​
Do you do home visits?
​
What if I'm not currently feeding at the breast?
That's ok! You don't have to be nursing directly at the breast to need lactation support. We can help with making pumping efficient and pain free, reduce blocked ducts or work through the reason for repetitive blocked ducts, or bottle feeding, among other things.
​
What if I'm not currently lactating?
We recommend prenatal appointments for gestational parents and non-gestational parents who would like to induce lactation. For gestational parents we suggest scheduling a prenatal appointment around 30 - 34 weeks (6 - 10 weeks before due date). For non-gestational parents who would like to induce lactation, we recommend scheduling an appointment as soon as possible. Please feel free to reach out to Annalee at (919) 438-2293 with any questions.
​
Do you have experience with LGBTQIA+ families?
Most definitely. We've worked with many couples on the issues that are unique to LGBTQIA+ families (as well as the everyday challenges that all families of newborns face!)
​
Can I use my HSA/FSA card to pay for my appointment?
You bet! If you've already paid for your appointment with another method, contact Annalee at admin[at]teachingbabiestonurse.com and we can easily refund and re-process your invoice(s) with your HSA/FSA card
What if I have more questions about insurance / reimbursement / scheduling / anything else?
Our Operations Manager, Annalee, can answer your questions about anything that's not specific medical advice! Give her a call at 919-438-2293.
​
What forms will I need to complete before my appointment?
Before your initial visit, you will receive one form with that includes three parts:
-
Intake Assessment
-
Consent form
-
HIPAA Compliance form.
At subsequent visits, a short intake form will be used to capture what has happened since our last visit.
​
Where are you located?
Our office is conveniently located off Highway 54, near the intersection with 751/Hope Valley Rd, just a few minutes from I-40. We are in Suite 102 in Building 100 (the first building on the right when you turn into the parking lot from Highway 54). There is parking available directly outside of the front door and the space is wheelchair accessible.
The address is 1415 West NC Highway 54, Suite 102, Durham NC 27707. We recommend using our link for directions, as typing the address will take you to a different building.